For orders placed in our store until 12:00 (working day):
If you are in the Attica region, your order will be delivered the next working day from 10:00 10:00 till 17:30 .
For the province, your order will be delivered in 2-3 days depending on your location and the means of transport that will be chosen (courier or transport)
How can I get free shipping on my order?
Your orders are not charged with shipping costs:
If they exceed in value € 40, for delivery within the Attica region
If they exceed in value 80 €, for delivery to the rest of Attica, mainland and island Greece
I live in Athens and my order costs less than 40 €, how can I receive it?
Τhe receipt of orders from our headquarters is not possible until the end of the lockdown The order will be shipped with Intralink transport with a shipping charge of up to 6€ (see "shipping information")
I live in the countryside and my order costs less than 80 €, what about the transportation costs?
For each package the charge is 5 €. Furniture and bulky products are excluded. If you choose cash on delivery, you will be charged 2,5€ .
Is it possible to return some products I bought?
Of course. We accept product returns within 15 calendar days upon request. Exceptions are postoperative clothing (corsets, vests, belts, etc.) for hygiene reasons. For more information: Return Policy
What kind of products does a patient with a tracheostomy / laryngectomy need?
You will first need some sort of filter to protect and improve the air you breathe. Depending on the case, absorbent tracheostomy gauze may be needed to collect orifice secretions and braces to hold the trachea. Several other products are useful for cleaning and disinfecting the trachea and taking care of the patient's appearance.
Read more below: Is there a quality of life after tracheostomy?
I'm interested in some post-operative clothing. How can I order?
I am insured with EOPYY, what products does the organization provide?
For tracheostomy or laryngectomy, we provide you through partners the materials that are justified by EOPYY, without any charge on your part. The cost is fully covered by EOPYY. More specifically, the provided materials are: